Psychiatrist & Therapist Review Management: Psychology Today, Google & Zocdoc

Mental health providers operate under intense privacy constraints. HIPAA, state licensing boards, and professional ethics codes all restrict how providers can respond to public reviews.

Psychology Today is the dominant directory for mental health providers. Their review system allows patients to leave feedback, and the platform removes reviews containing threats, personal information, and content from non-patients.

Google and Zocdoc also host mental health reviews. Zocdoc verifies appointments, making non-patient reviews removable with appointment-record evidence.

The safest response to any review: 'We take all feedback seriously. Current and former patients are welcome to contact our office directly.' No confirmation of patient status. No reference to treatment. No defensiveness.

Some states have additional restrictions on advertising and public communication that may limit even generic responses. Consult your licensing board or malpractice carrier before implementing a review-response policy.