HIPAA-Compliant Reputation Management for Medical Practices
Why responding to a single patient review can land you in regulatory hot water — and what to do instead.
By Review Remover Editorial Team
HIPAA's privacy rule prohibits providers from disclosing protected health information (PHI) — which includes confirming or denying that a reviewer is a patient.
The OCR has fined practices five and six figures for responding to reviews with patient-specific information. Even a 'we did our best for you during your visit' can be a HIPAA violation.
Safe response template: 'Thank you for your feedback. We take all concerns seriously and invite you to contact our office directly so we can address them.' Note: no confirmation that the reviewer was ever a patient.
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